We are looking for a highly motivated individual to join our established implementation team. As an Implementation Coordinator, you will work with clients to establish their needs, demonstrate, discuss financials, implement, and test added value features and support them once they are up and running.
We do not expect you to have a technical background but would like you to be interested in technology and how it can help people. You should be technically literate with a good understanding of common applications, such as the Google and Microsoft suite, and the ability to articulate concepts clearly to users with limited computer literacy.
If you want to work in a highly collaborative environment, have a passion for customer service and the vision and drive to ensure the successful operation of the features business, then we would love to hear from you.
As an Implementation Coordinator you will:
- Be a key representative of our business, providing client-facing liaison for our iaptus features from the start to the end of each implementation.
- Collaborate closely with our current Implementation Coordinators and other teams across the business.
- Proactively work to meet business objectives and find creative approaches to ensure these are met.
- Self manage your own backlog of work; prioritise and organise your own time to deliver these in the most effective way possible.
- Following completion of new starter training with us, you will be happy to implement, test and troubleshoot value added features using basic technical programming functions.
- Produce documentation to support features, including information and help guides.
- Offer feature demos to help with the sale of features.
- Supporting invoicing and quoting of the iaptus features.
About You
- You are personable, motivated, flexible and organised.
- You are confident in building rapport with customers in order to build strong relationships.
- You are a strong communicator with a close eye for detail.
- You are an autonomous problem-solver with a strong work ethic.
- You may not have worked in health tech before but have a passion for helping people and an interest in healthcare technology.
Skills and Experience
- This is a role that works closely with our most vital customers so your customer service ability is important to us.
- You’ll be able to show how you have delivered work in a highly effective and efficient way, with particular attention to detail.
- You’ll be used to working to specific commercial objectives, being honest about what you can achieve and communicating this clearly.
- You’ll have good written and presentation skills, be fluent in English, and be happy to engage with customers on phone and video calls.
Benefits
We offer a phenomenal working environment, exciting opportunities to learn new skills, and an excellent package of benefits including:
- life assurance
- private health insurance
- Pension (enhanced after successful completion of probation)
- personal training and conference budget
- onsite gym
- parking, including EV charging points
- 25 days annual leave plus bank holidays (with the option to buy or sell annual leave after probation is completed)
Hours and Location
The position is for a full time member of our team, 37.5 hours, Monday to Friday.
Collaboration is one of our four company values - we work best together. We believe there is significant benefit from working face to face when doing so. At the same time, some work may be carried out just as effectively alone and away from the office. We have therefore created a flexible ‘place of work’ policy that asks everyone to be where the work of the day is best completed and overall spend enough time in the office with others to maintain relationships and communication.
This means there are no fixed days, or number of days, when you should be in the office or can work at home. In any given week you may need to work from the office everyday or no days! It all depends on the work being done and you are expected to be flexible. Many people find this approach means they work in the office 3 or more days a week but this varies according to role and the work they have to do.
Our Place of Work policy is available on request.
The role involves occasional travel.
You must be eligible to live and work in the UK. This role is not eligible for sponsorship by Mayden for a skilled worker visa. We are therefore unable to accept applications from individuals who would require an employer to sponsor them for a work permit.
How to apply
Please upload your CV and a covering letter describing your interest in the role and sharing a little about what you would bring to the team and to Mayden. We look forward to hearing from you!
We will review applications as they arrive and this role will therefore close upon receipt of applications reaching our limit or making a successful offer to a candidate.
Please note that successful applicants will be asked to complete a basic DBS check as part of their onboarding process. These checks are processed by the Disclosure and Barring Service (DBS) and will be paid for by Mayden. The need for DBS screening follows requirements from our customers and NHS England.
STRICTLY NO AGENCIES
If this role isn't for you, but you like the sound of working at Mayden, please keep checking our website for some more exciting opportunities coming soon.
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