We are looking for an energetic and dynamic individual to join us as a Software Trainer.
The Software Trainer ensures the successful adoption and proficient use of Mayden solutions by clients (e.g. clinicians, administrators, IT staff) through the development and delivery of high-quality, engaging, and accessible training programmes. You will:
- Design, implement and maintain a comprehensive training curriculum.
- Act as a subject matter expert on Mayden solutions
- Develop and administer competency assessments
- Deliver training online and in person
- Provide training support to new clients
- Customise training to client needs
- Support sales account management with demos and workshops
Key Responsibilities
- Deliver engaging and effective training
- Create and maintain training content
- Post training monitoring and improvement plans
- Continuous improvement via feedback
Following completion of new starter training, you will have a strong understanding of core Mayden products and will be happy to deliver training on those products to internal and external users. You will play an integral part in refreshing the current training options to offer a more seamless experience for users. You will be expected to self manage your own backlog of work and organise your own time to deliver this in the most effective way possible alongside your team.
About You
- Experience as corporate trainer, technical trainer or clinical educator, preferably in a SaaS environment
- Understanding of healthcare industry workflows (e.g. referrals, diagnosis, treatment discharge) and key regulations (eg mandatory reporting, permissions and consent, GDPR) is desirable but not essential
- Proficiency with SaaS solutions, strong familiarity with an LMS, and experience with screen-recording/video tools.
- Exceptional public speaking, presentation, and facilitation skills, with the ability to simplify complex technical or clinical concepts.
- High levels of patience, empathy, and adaptability to train users with varying levels of technical and clinical expertise. Must be comfortable with regular business travel for onsite training and go-live support.
More about you
We believe that technical skills and experience are only part of your story. At Mayden, our culture is built on how we work together to solve problems.
We’re looking for someone who can answer "yes" to the following:
- You are a self starter who likes to collaborate, working well on your own and with others
- You are passionate about using technology for good
- You have a track record of strong organisation, communication, and a flexible approach to work
- You have a willingness to learn, improve and be self reflective
- You are keen to learn new skills and share your learning and experience with others
Please note:
We use AI tools internally and externally as part of our work, we support our clients to use them thoughtfully, and we know many candidates will use them too. When used well, AI can be a helpful support to, but not a replacement for, human thinking, creativity or judgement.
We strongly encourage applicants to ensure their applications authentically reflect their own experience and capability. Our recruitment decisions are always made by people. We're interested in your skills, your curiosity, and how you approach problems.
If you choose to use AI tools for formatting or assistance, please use them ethically and responsibly, make it clear how and where you have used them, and take care to review and personalise your application accordingly.
Why Apply
We offer exciting opportunities to learn new skills and an excellent package of benefits including:
- 25 days annual leave plus bank holidays, with the option to buy and sell leave
- Life assurance at 4 x annual salary
- Private health insurance
- Pension - employer contribution of 6%
- Personal training and development budget
- Onsite gym, fresh fruit and lots of extra’s!
- Onsite parking with EV charging points
- Hybrid working
Location and Flexibility
This is a permanent, full-time position (37.5 hours, Monday to Friday), based at our offices in Oldfield Park, Bath.
Our Approach to Work: Collaboration is one of our four company values - we work best together. We believe there is significant benefit from working face to face when doing so. At the same time, some work may be carried out just as effectively alone and away from the office. We have therefore created a flexible ‘place of work’ policy that asks everyone to be where the work of the day is best completed and overall spend enough time in the office with others to maintain relationships and communication. Many people find this approach means they work in the office 3 or more days a week but this varies according to role and the work they have to do.
How to Apply
When applying, please upload the following to our portal:
- Your CV: Highlighting all those amazing things you have achieved and done.
- A Covering Letter: Describing your interest in the role, what you are passionate about, and what you think you would bring to the team and to Mayden. We truly do read these! We enjoy hearing about you, your interests, and what makes you tick
- You must be eligible to live and work in the UK. Sorry, we are unable to accept applications from individuals who would require an employer to sponsor them for a work permit. Please update your application with a UK password or your share code and date of birth.
Successful applicants will be asked to complete a basic DBS check as part of their onboarding process. These checks are processed by the Disclosure and Barring Service (DBS) and will be paid for by Mayden.